CyberShield features for the security of your finances

With CyberShield, we provide security services with our banking products in an effort to further improve the security of your day-to-day banking.

retail e-banking and mobile banking services

• on 19 February 2025 we introduced an automatic daily limit of HUF 1 million on electronic payments, applicable to all payments sent from your K&H mobile bank or e-bank, thus further improving the security of your finances.
  If you believe that your banking needs warrant a higher or lower daily limit than HUF 1 million, you can modify your daily payment limit easily and free of charge. Kate can also help you do this in both e-bank or the mobile bank.
• as a retail client, you can instruct us to disable the electronic activation of your new channels. If you do so, you will need to request help from our advisors at customer points or by video call if you wish to activate a new channel (e.g. K&H mobile bank/e-bank) subsequently, but this will give you greater certainty that only you can activate your new channels.

business e-banking and mobile banking services

• on 19 February 2025 we introduced an automatic daily limit of HUF 1 million on electronic payments, applicable to all payments sent from your K&H mobile bank or e-bank, thus further improving the security of your finances.
  If you believe that your banking needs warrant a higher or lower daily limit than HUF 1 million, you can modify your daily payment limit easily and free of charge. Kate can also help you do this in both e-bank or the mobile bank.

Electra users

A limit management option has been available in the K&H Electra channel since September 2024.

• for each account, the signature scores a user needs for authorising orders can be set up for specific amount ranges (to-from)
• user signature scores can be set up differently for each account

Take advantage of the security provided by setting up limits! We recommend you set limits for your accounts both reflecting your payment needs and preventing the execution of unusual payment transactions.  

This feature is available from the client self-administration platform (in the settings/authorisation management/signature limits menu).

bank cards

• card activation

‘We have activated your card ending in 1122 and it is now ready for transactions. If this was not initiated by you, please call the K&H TeleCenter immediately at +36 1/20/30/70 335 3355.’

Once you have activated it, you can use your bank card up to the limits you have set up. If you did not request activation, your card may have fallen into the hands of unauthorised persons, who may make payments without your approval. If this is the case, please call the K&H TeleCenter immediately.

• requesting a new card 

‘We have issued a new bank card for you as requested. Once the card has been manufactured, we will post it to the postal address provided by you. If you did not request a replacement, please call the K&H TeleCenter immediately at +36 1/20/30/70 335 3355.’

If you receive this message, it means that we have issued a new card for an account you have. If you did not request this, the persons who did so may carry out transactions without your approval. If the card was not requested by you, please call the K&H TeleCenter.

• bank card digitalisation

‘We have digitalised your card ending in 1122. If you did not request this, please call the K&H TeleCenter immediately at +36 1/20/30/70 335 3355.’

This is the message you will receive after your card is digitalised. If you did not request your card to be digitalised, unauthorised persons may have accessed your mobile banking or bank card details. If this is the case, please call the K&H TeleCenter.

• SZÉP Card digitalisation 

‘We have digitalised your SZÉP Card ending in 1122. If you did not request this, please call the K&H TeleCenter immediately at +36 1/20/30/70 335 3355.’

This is the message you will receive after your SZÉP Card is digitalised. If you did not request your SZÉP Card to be digitalised, unauthorised persons may have accessed your mobile banking or your SZÉP Card details. If this is the case, please call the K&H TeleCenter.

electronic channel

• notification of successful activation of K&H mobile bank

‘You have activated a new K&H mobile bank application on your iOS 18.3.2 device. If you did not request this, please immediately delete the mobile token in your e-bank in the e-bank settings/login options/identification devices menu and call the K&H TeleCenter at +36 (1/20/30/70) 335 3355! K&H Bank.’

This is the message you will receive after mobile bank activation. If you did not request mobile bank to be activated, unauthorised persons will have carried out the activation in your name and gained full access to your accounts, cards and other banking products. If the request did not come from you, please call the K&H TeleCenter immediately!

• successful initial login to K&H mobile bank

‘Please note that we have detected a successful initial login to the K&H mobile banking app. If you did not request this, please call the K&H TeleCenter! K&H Bank’

You will receive this message after you log in to the mobile bank for the first time. If you did not log in, unauthorised persons will have done so and gained full access to your accounts, cards and other banking products. If the request did not come from you, please call the K&H TeleCenter immediately!

• transaction monitoring notifications with a broader scope: in addition to the debit card transactions of our cardholders, our account holder clients will now be notified of any HUF and FX transactions initiated on their accounts electronically.

In these CyberShield transaction monitoring notifications, cardholders will be informed of any debit transactions for amounts of over HUF 15,000 made with their debit cards, while account holders will be notified of any electronic payments initiated on their accounts. This means that you can now take immediate action when you are notified of any card or electronic payment transaction not initiated by you.