K&H e-post login

what is a token?

A chip card with a USB plug, which allows you to log in to the e-post  Your USB token is a secure two-factor authentication tool relying on PKI (public key infrastructure) standards and authentication and identification procedures based on PKI encryption methods.

how can I get a token?

You can request a token at any K&H branch by singing an e-post agreement.

how do I install my token?

To install a token you must have system administrator rights. The installation program depends on the operating system on your computer. Our instructions will help you find the right program quickly and take you through the installation process step by step. Click here!

what do I do if I enter the wrong PIN code or forgot it?

If you have entered a wrong PIN code logging in or singing a transaction, you can try again. After several failed attempts the token will be automatically disabled. Call the Corporate Customer Service to re-enable it.

what do I do when my token expires?

For security reasons your e-post token certificate is only valid for four years, after which you need to renew it.

The device works normally until the expiry date of its certificate. Once the certificate has expired, you cannot log in to the e-post or sign with your token. However, the SMS login is still a valid alternative in such cases.

How can I log in with token? How can I log in with token?

download the driver
install the driver program
insert token
change password

Installation guide Installation guide

please choose the settings of your computer from the dropdown list 
To log in to the e-post using identification by SMS you need your user name and your password, which you specify when you log in to the e-post for the first time. We will then send a single-use code by SMS for entry into the e-post.

how do I log in to the e-post for the first time?

When you first log in to the e-post, you must enter your K&H eID and ePIN code. You can then choose a user name and a password for subsequent use.

what are K&H eID and e-PIN code? where can I find them if I forget them? what do I need to do if I want to change or replace them?

Your K&H eID is your unique ID for the use of electronic services. You will receive your K&H eID and the matching e-PIN code at the branch when you sign the agreement to use electronic services. Your K&H eID is shown on your account statement. To obtain a new K&H eID and e-PIN free of charge, please apply for them at a K&H branch.

what do I do if I enter the wrong user name or password?

If you have entered a wrong user name or password, click on the ‘I forgot my password’ button on the e-post login page to get a new password, which you can then use immediately.

how can I switch to a more secure authentication device?

You can also use token authentication to log in to your K&H e-post. If you would like to switch to this device please collect one at a K&H branch.

In addition, if you are a K&H corporate e-bank user you can use the mobile token built into K&H mobile bank. For further information, please see the “details of mobile token login” tab.

what is a mobile token?

A mobil-token is a means of software-based identification built into the K&H mobilbank app. It is a highly secure, simple-to-use and fast way to log into the K&H e-post. To use a mobil-token you need the K&H mobilbank app. It is very easy to use with your smart phone, as you log in by scanning the colour code displayed on the e-bank screen, after which you confirm the login with an mPIN code (or your fingerprint if you have a suitable device) in the K&H mobilbank.

how do I log in with a mobile token?

To enter e-post using the mobil-token built into the activated mobilbank app, choose the ‘enter K&H e-bank’ function, then select the ‘log in with mobil-token’ option on the e-bank login screen on your computer and scan the colour code displayed with your phone. To confirm enter the mPIN code of your mobile phone or if you have a suitable device.

how do I get a mobile token?

To log on to the e-post, you need the K&H mobilbank service. You can download the required mobile bank app from a web store (App Store, Google Play), when the mobil-token identifier will also download. After you have downloaded and activated the app in a few simple steps, the ‘enter e-bank’ option will appear on the mobilbank login screen. 

what is an mPIN code?

An mPIN code is your unique identifier for when you log in to the mobilbank and sign orders there. The mPIN code is a sequence of 5 to 12 numbers that you choose when you activate the mobilbank app. You may change your mPIN code in the ‘settings’ option of the app at any time, or, if you have a TouchID-enabled iPhone, you may also set a TouchID instead of an mPIN code. 

what do I do if I cannot scan the colour code when I log in?

Check that the camera of your smartphone is intact and operable. If your phone will not scan the colour code satisfactorily which may occur with devices lower performance, we suggest that you choose a chip card for identification, which also provides enhanced security.

what do I do if I entered the wrong mPIN code?

If you enter a wrong mPIN code logging in or signing a transaction, you can try again. After several failed attempts the mobil-token will be disabled for 24 hours. In this case you must delete the mobil-token on your phone either in the ‘settings’ option of your mobile bank app, or in the ’settings/device management’ option in the e-bank, or via K&H SME customer service, and then re-activate the app. 

what do I do if TouchID does not work on my phone?

Check in the ‘settings’ option of your iPhone whether your fingerprint has been enrolled. If not, please enrol your fingerprint, which can then also be used in the mobilbank app.

what do I do if I forget my mPIN code?

If you have forgotten your mPIN code, delete the mobil-token on your phone either in the ‘settings’ menu of your mobilbank app, or in the ’settings/device management’ option in the e-bank, or via K&H SME customer service. Then you need to activate the app again, with a new mPIN code. 
The present information does not qualify as an offer. The Bank reserves the right to modify conditions. For a detailed product description and conditions, please consult the client contract, the General Contract Terms and Conditions of payment and deposit services offered to corporate customers, the General Contract Terms and Conditions of electronically identified banking services, K&H Bank’s Terms and Conditions of Business and the current Announcement for corporate customers.