It is particularly important to us, as it is to all service providers, that we understand and regularly monitor our clients’ expectations of our services, assess their satisfaction and learn about any problems and questions. To this end we polled all our clients in spring 2015 about the most important aspects of their dealings with us, using a leading independent Hungarian market research firm to ensure objectivity.
We are very proud of the fact that 94% of the respondents answered yes to the question, “… would you use the private banking products and services of K&H again?”
To the question “… would you recommend the private banking products and services of K&H to your friends and acquaintances?”
93% replied in the affirmative.
dedicated relationship managers
Both our survey and continuous feedback clearly confirm that this high level of loyalty is because our clients rate the quality of the services provided by our dedicated relationship managers very highly.
Our dedicated advisors represent the entire K&H Group; they are the ones who sell our products and services to clients and deal with them. This personal relationship forms the basis of the mutual trust essential for wealth management.
Our clients do not need to keep track of offers themselves as they can rely on expert help with their banking and securities portfolio. Our advisors monitor money and capital market news and thus always have up-to-date suggestions suiting all life and accumulation periods, able to respond to any challenges clients may face.
extensive product range, tailored portfolio building
Many firms offer bespoke investment services on the money market but few have really comprehensive, all-encompassing knowledge of the diverse fields of investment management. The global services offered by K&H Private Banking are based on high-level asset allocation. We employ a unique approach called basis add-ons model, which is a lot more than “traditional” portfolio building: it has all the same advantages but supplements them with a yield potential offered by active management.
In addition to managing investment risks we also offer access to the Hungarian and international bond, equity and foreign exchange markets with the help of the staff of our key partners, K&H Fund Manager, K&H Dealing Room and our sister company, KBC Securities.
professional support and funding
However competent our advisors and wide our range of products and services, of course we would not be able to serve our clients to the standard expected in the absence of adequate professional support and funding. Clients legitimately expect us not only to make prudent choices regarding investment products and portfolios but also to choose our professional partners carefully, and the history of money and capital markets also confirms the importance thereof.
We are very proud to be working and operating as a member of the KBC Group, and this association also provides a high level of security to our clients.