K&H web Electra log in
|browser||version||authentication device||operating system|
|Windows 7+||Macintosh 10.6+|
|webElectra||Mozilla Firefox||16+||USB token||supported||not supported|
|Google Chrome||42.0+||USB token||not supported||not supported|
|VICA||not supported||not supported|
|Internet Explorer||11+||USB token||supported||N/A|
|Safari||Windows version||USB token||not supported||not supported|
|VICA||not supported||not supported|
|Electra (installed)||USB token||supported||not supported|
- LINUX operating system is not supported
- Re-installation of Token manager needed after operating system upgrade
- supported: Electra functionalities are tested and verified in the specific environment
- not supported: Electra functionalities are not tested and not verified in the specific environment
what is a token?
how to get your token
how to install your token
lost or forgotten PIN code
For your security, the token certificate expires every four years.
Until the expiry date, the device will work normally. The token then cannot be used to log in or to sign a transaction until the certificate is renewed.
what is ViCA?
how to get ViCA
when you first use ViCA
- set your ViCA password
this will be your personal password allowing you to launch the application
you will then receive a text message containing your registration ID and registration code
click on the “Register” button and enter the registration ID and registration code received in the text message
you will receive a new text message containing a verification code required to complete the registration process
- enter the verification code
how to log in to Electra with ViCA
- log in to web Electra
click the “Log in with VICA” button
- open the ViCA application on your mobile phone
enter your password
- successful authentication
after successful authentication, Electra is ready for use
how to sign transactions with ViCA
- initiate a transaction in web Electra
instead of entering a signature password, open the ViCA app on your mobile phone
- check the transaction details
ViCA automatically displays the transaction details (account number, transaction value) before signing
- with the digital signature successfully added, the package is ready to be submitted in web Electra
how we protect your online security?
we process the data of K&H Electra in one of Europe’s most modern and safest data center
we build our security system based on continuously monitored probable penetrations and the attacks aiming the network
we work closely with members of KBC Bank and other banks’ IT security departments, so we receive information about emerging cyber threats at first hand. Thereby, we can track and intervene to threats that are just spreading.
we are prepared for an occasional network outage with regularly tested recovery plan and switching option
we have introduced authentication devices with the highest security standards
we automatically log you out from web Electra if you were inactive for 7 minutes, so the connection won’t be active to avoid any cyber fraud by a 3rd party
we require to use an authentication device – either token or ViCA- both for logging in and signing transactions
we make sure of the safety of our developments before the release with examinations, searching for vulnerabilities
things we never do in any circumstances
we never ask you to log in to Electra through a link sent in an e-mail
we never ask you to e-mail us your PIN code or token password
we never send e-mail stating that we immediately close your account, unless you give your personal identification information
we never call you and ask to send money to a given account
Please tell us at our Customer Service if you experience any of these events above. The more feedbacks we receive and more details we know, the more effectively we can react for the given problem and protect the most important: our clients’ interests and values.
what can you do to enhance your online security?
protect your computer’s safety with up to date antivirus software and firewall. Install the security updates of your operation system regularly.
download applications only from the official app store to your mobile devices.
install operating systems to your computer only from trusted sources.
define strong passwords for your authentication device. Safe passwords contain uppercase and lowercase letters, numbers, and special characters.
never store the password next to the given device
don’t use the same password in different systems
be cautious with opening links and attachments from e-mails. Especially e-mails from unknown senders can contain harmful attachments.
log out from Electra system if you do not use it
other users should not use your computer for logging in and signing transactions
do not log in to the Electra Internet Banking system from public or un-encrypted WiFi networks.
never modify payment orders based on information received in e-mail or text. Always contact with the beneficiary of the order regarding any change in the account number and request confirmation of the modification.
received suspicious e-mail in the name of K&H?
Do not click on the link or open the attachment. Forward the e-mail to firstname.lastname@example.org, in order to get informed about these event and take the necessary steps.
If you have experienced fraud or a cyber security attack, please call K&H Corporate Customer Service at +36 1 468 7777 to immediately disable your authentication device.