information regarding the repayment moratorium

  • the payment moratorium has been extended from 1st of August 2022, for all those who were in the moratorium on 17th of June 2022, and declared their intention to extend it until 31st of July
  • the extended repayment moratorium is available until 31st of December 2022
  • those who were in the moratorium on 17th of June, but did not declare until 31st of July about the extension of the moratorium, must start repaying their loans from 1st of August
  • in case of credit cards and overdrafts, the settlement is carried out in accordance with the provisions of Government Decree 537/2021. (IX. 15.)

Our colleagues will be happy to provide information on the impact of the payment moratorium to our customer at our service points, about:

  • how much your loan term will increase
  • how much higher your interest payment obligation will be over the full term of your loan
  • how your repayment period and its due date will change
  • what options we can offer you to avoid an increase in the interest payment obligations due to the extended maturity.

Attention!
If you are under the moratorium and have made a declaration to continue the moratorium by 31st of July, but subsequently decide to continue the repayment one or more of your loans, you can withdraw from the extended moratorium for any of your loans one by one. Importantly, if you opt out of the moratorium, you will no longer be able to benefit from the moratorium on the same loan.

how can you exit from the moratorium?

in K&H e-bank

  • log in to K&H e-bank
  • select the transaction type you want to exit, you can select all of them at once
  • in the case of an overdraft or credit card, please send the completed withdrawal form by e-mail after logging in to e-bank. Important: we can only accept a correctly completed declaration form!

in person at any K&H Branch

 

book an appointment

Frequently Asked Questions

what is a payment moratorium?

Our customers will be granted a grace period for the payment of the instalments (principal, interest and fees) due on their existing loans under the contract already disbursed at 24:00 on 18th of March 2020. The moratorium

  • any unpaid principal, interest or charges during the moratorium period must be paid after the moratorium is lifted or withdrawn
  • interest accrues on the capital debt while the moratorium is in force, and you must pay this interest after the moratorium expires
  • During the payment moratorium, you have the right to perform under the original contractual terms for all or some of your contract(s) with our bank that are affected by the moratorium you have indicated.

what loans are covered by the moratorium?

  • the payment moratorium shall apply to loans and credits already disbursed on the basis of contracts existing at twenty-four o'clock on March 18, 2020 
  • this includes: home loans, free mortgages, baby loans, personal loans, employer loans, overdrafts, credit cards, financial leasing contracts, market and state-subsidized loans to small and medium-sized enterprises
  • the moratorium extension (from 01.11.2021 to 31.12.2022) is not available for lombard loans

how is the payment moratorium closed?

The moratorium will expire on 31st of December 2022 for those who are eligible for an extension and made a declaration until 31st of July.

These customers are able to benefit from the moratorium under the same conditions as before. It is also possible to exit the moratorium if they decide to.

Principal and interest debts that have not been paid during the moratorium will become due after the end of the moratorium, so the duration of their loan will continue to increase.

what is the minimum information required in the moratorium declaration?

If you wish to make a declaration via branch, you must include the following minimum information in the Declaration to end the payment moratorium:

  • personal data needed to identify the person: name, birth name, place of birth, time, 
  • contact information: telephone number, e-mail address, 
  • transaction details: contract number (s) found in the upper right corner of your loan agreement. In the case of home loans, baby waiting loans, employer and personal loans, you can also find the ID of the loan in the K&H e-bank loans menu.
  • In the case of declaring in the “statement on the moratorium on repayment” block in K&H e-bank, it is not necessary to provide the above data, as you identify yourself by logging in to K&H e-bank. Based on your declaration on the interface, the moratorium extension will apply to all your loans.

how can i track my unpaid debts under the moratorium?

The Bank keeps records of its unpaid debts due to the moratorium separately for each transaction and within them according to titles, the so-called moratorium on omnibus accounts:

  • these accounts are used to record debts, are free of charge and can be transferred, transferred or cashed.
  • if you want to reduce your debts in the moratorium before the moratorium expires, you have the option of making a free payment to the moratorium omnibus accounts. 
  • you also have the option of reducing your debts arising from the moratorium if you otherwise wish to make use of the moratorium in respect of installments due later. 
  • detailed information about the omnibus account here

detailed information on the omnibus account here

what happens if I need the moratorium later?

The payment moratorium is only available to statutory beneficiaries who declare their entitlementuntil 31st of July. Customers who withdraw from the extended moratorium will not be able to use the moratorium again later.

do i get feedback on accepting my statement?

In all cases, the Bank shall inform about the processing of the received the declaration:

  • if you declare the statement in any K&H branches, the recording take place during the conversation
  • if you declare the statement in the K&H e-bank in the loans menu, the fact of the recording will be posted on the interface
  • if you declare the statement in the K&H e-bank of the form of message, we will give feedback in a message about the recording state

does the CCIS ensure that, the data is transparent?

If, due to late fulfilling payment, the data(s) transferred to the CCIS and thereafter:

  • the debt is not terminated, as the general rule, the negative information remains in the CCIS for 5 years from the date of transfer,
  • if you pay the debt, the negative information will be deleted from the CCIS after 1 year from the date of payment.

The information about the dept delay in the CCIS may impact negatively the evaluation of your possible new loan application.

how does the Bank manage delays in relation to the moratorium?

  • If you have not previously been in arrears and have taken advantage of the moratorium, you will not be included in the KHR because of unpaid instalments during the moratorium period,
  • as long as the payment moratorium lasts (from 19th of March 2020 to 31st of  December2022), the payment moratorium also applies to unpaid arrears that have already expired at 24:00 on 18th of March 2020:
  • contracts concluded and disbursed after 18.03.2020 are not subject to the payment moratorium, so a new default can be recorded in the KHR system in case of non-payment,
  • the payment moratorium also applies to unpaid late debts that have not been paid by 24 hours on 18th of March 2020:
    • the calculation of the amount of the overdue debt and the number of days overdue has also been suspended for the moratorium period.
    • These debts will not increase during the moratorium period.
    • No further reporting to the KHR in relation to the default will be made.
    • The calculation of the amount of arrears, interest on arrears and days overdue will continue after the moratorium period.

how can I exit from the moratorium?

It is important to note that if you have opted out, you cannot re-enter. So the withdrawal is a final decision.

You can declare your intention to leave on a transaction-by-transaction basis. For example, if you have a mortgage and credit card at our Bank, you can declare that you only want to repay your mortgage and only exit from moratorium with that loan, but your credit card will remain in moratorium.

If you would like to opt out of the Moratorium and repay your loan according to the contract, you can fill in, sign and send the following Declaration by post to K&H Bank 1851 Budapest.

In case of mortgage and cash loan, you can make your exit declaration in your E-bank. In case of a declaration via Mobile bank, please send the completed exit declaration by message after logging in to your Mobile bank.

In case of an overdraft or credit card, please send the completed withdrawal form by e-mail after logging in to e-bank/mobile bank.

would like to prepay or repay. Can I do it online?

Currently, you cannot initiate a prepayment or final repayment online, you can only do so at a K&H branch. The moratorium will remain in place on your prepaid loan.

The general rules apply to early repayments during the moratorium period, so the amount prepaid will be used primarily to pay the fees and interest charged by the Bank until the early or final repayment, the remaining amount will reduce the principal amount and the early repayment fee as set out in the notice will be payable. Early repayment can only take place if you no longer have any debts that have accumulated as a result of the moratorium. You are entitled to settle this arrears at any time, free of charge, irrespective of the early repayment.

After the end of the moratorium period (31st of July 2022 or 31st of December 2022 in the case of an extension), you can prepay all or part of the interest and charges not paid during the moratorium period free of charge until 31st of December 2022.

how can I reduce the duration of the moratorium?

You will have to pay any unpaid instalments during the moratorium period after the end of the moratorium. In accordance with the law, your repayments will not increase after the end of the moratorium period, up to a maximum of the increase in the reference rate during the moratorium period. Beyond that, however, your repayment will remain unchanged. Any unpaid instalments will be settled by extending the term of the loan.

If you can regularly repay more than your current repayment amount, you can shorten the increased maturity. The Bank will process this request free of charge until 31.12.2022.

I cannot pay my moratorium instalment, what should I do?

If you have any difficulties in settling your repayments after the moratorium period, please contact us at our customer service points or by phone on 06-1-468-82-82 (weekdays between 8:00 and 17:30) or by email: lakossagi_hitelek_kintlevosegkezeles@kh.hu.

For information on repayment relief options, please visit the following websites:

mortgages: https://www.kh.hu/hitel/koveteleskezeles-jelzalog

unsecured loans: https://www.kh.hu/hitel/koveteleskezeles-ingatlanfedezet-nelkul

what does a payment moratorium mean for the entire credit life cycle?


The amount of the installments due for the deferral period and the interest for the period of the deferral of payment will be paid after the moratorium, so that the total term of the loan and the total amount to be repaid will also increase. Upon expiration of the payment moratorium, the amount of installments to be paid in the original schedule will not exceed the amount of installments under the original contract. The amount of installments to be paid after the moratorium will already include the loan fees accrued during the payment moratorium, the number of remaining installments will increase and the term will be extended. Overall, therefore, the total amount to be repaid will be higher due to the interim interest. Interest and fees not paid during the moratorium will not be capitalized, so no additional interest will be charged thereafter.

can I get information on how much my installment will increase?

The amount of the monthly installment of your loan affected by the moratorium will not increase as a result of the moratorium. Instead, the total term of the loan will be extended, meaning you can count on more installments. Interest and fees not paid under the moratorium will not be capitalized, so no additional interest will be charged thereafter.

The amount of the loan installment may increase after the end of the moratorium if the loan has a variable interest rate and in the meantime the reference interest rate or the interest rate change indicator increases. In this case, the amount of your installment may increase due to the change in interest rates.

If you need advice on the continuation of the moratorium, please come to our nearest personal point (branch), where our colleagues will be able to provide you with a calculator to help you understand the term of the moratorium and how it will evolve. Please note that the information provided by the calculator is for information purposes only!

do I still have to pay for family life insurance with a credit coverage supplement?

Yes, if you have a family life insurance credit supplement, you will still have to pay it if you want to keep yourself and your family safe in the event of unforeseen events.

I want to fix my credit. Can I do it online?

Currently, you cannot initiate an online interest period change, you can only arrange it at a K&H bank branch.

I want to prepay or repay. Can I do it online?

At the moment, you cannot initiate online prepayment or final repayment, you can only arrange it at a K&H bank branch. The moratorium on its prepaid credit will continue. 
The general rules apply to prepayment during the moratorium period, so the prepaid amount is primarily accounted for the repayment of fees and interest charged by the Bank until the prepayment or final repayment, the remaining part reduces the principal debt and the prepayment fee must be paid. Prepayment can only be made if you no longer have a debt that has accumulated as a result of using the moratorium. You are entitled to settle this arrears at any time, regardless of the prepayment, free of charge.

how long will the term of the loan maturing under the moratorium be extended as a result of the moratorium?

Loans that would have matured during the moratorium will be extended until the end of the moratorium and their maturity will increase with the duration of the moratorium. During this extended term, the sum of the installments due and the credit charges accruing under the payment moratorium shall not exceed the amount of the installments under the original contract.

do I have to pay the baby loan guarantee fee?

The guarantee fee for baby loans is waived by the state for the duration of the moratorium.

do I have to pay the repayment insurance premium during the moratorium period?

Based on the negotiations with the Magyar Nemzeti Bank and the Banking Association, the repayment insurance premium will continue to be paid during the moratorium period. The insurance premium is automatically debited by the Bank to the repayment account of your loan.

During the period of the moratorium, in the event of the death of the Insured due to an accident or illness or permanent accidental health damage exceeding 50%, the Insurer shall pay the outstanding debt in accordance with the insurance contract. The Insurer's risk bearing continues to exist in the event of unemployment and incapacity for work and provides services as usual. The repayment insurance also covers events caused by a coronavirus outbreak.

can a co-debtor also declare his or her withdrawal from the moratorium?

Both the debtor and the co-debtor may make a statement.

can a maturity extension after the expiry of the moratorium be avoided?

Please note that if you have an omnibus account balance (accumulated capital, interest and fees) but do not wish to have it extended, you can settle your omnibus accounts free of charge.

For customers who settle their omnibus account balances by 31 October 2021, the maturity of their loan will not be extended! We recommend that you take advantage of the opportunity to settle your omnibus accounts if you can!

what happens to my mortgage or personal loan after the end of the moratorium?

If you have unpaid instalments during the moratorium period, the Bank will proceed as follows:

  • the principal unpaid during the grace period will be paid for the remainder of the term at the interest rate fixed in the contract
  • the unpaid interest and charges on the instalments are kept separately. No interest is payable on this amount. The amount set aside will be paid in instalments, included in the monthly instalments, in addition to the monthly instalment of the principal and the contractual interest on the principal, so that the amount of the monthly instalment does not exceed the amount of your original instalment under the contract.

If you have a defaulted debt at the start of the moratorium on 18th of March 2020 and have not settled it during the moratorium period, you will keep the unpaid part of your instalments in two additional separate technical accounts:

  • one item contains your outstanding capital debt on 18/03/2020,
  • the other item contains the amount of interest, fees and late payment interest you owe as at 18.03.2020. These items will become due in one lump sum immediately after the end of the moratorium, i.e. you will have to pay them immediately after the end of the moratorium, in addition to the repayment due. In the event of non-payment, the Bank will charge interest on arrears.

Please note that the items detailed above are technical items, but will appear in separate lines in the notifications sent by the Bank and in the e-bank and mobile banking interfaces. This does not imply an increase in your credit charges, it is merely a technical record. The resulting technical loan repayments will all be made automatically from your repayment account linked to your original loan. Please ensure that you always have sufficient funds in this account to repay the loan. This will avoid any possible payment delays. If you have any payment difficulties in settling your loan, please contact us or consult our information on how to deal with payment difficulties: https://www.kh.hu/hitel/koveteleskezeles-jelzalog  for mortgages and https://www.kh.hu/hitel/koveteleskezeles-ingatlanfedezet-nelkul  for unsecured loans.

what happens to my credit line during the payment moratorium?

In the case of a retail credit card, the payment moratorium shall apply to contracts outstanding at 9 pm on 18 March 2020. Our bank will treat the total amount of the credit line on your credit card account as uniformly subject to the payment moratorium, regardless of how much of the credit line you actually used by 24:00 on March 18, 2020 and how much thereafter. Under the moratorium, you are not obliged to repay the debt in question, but interest will be charged on the principal debt.

If you arrange to pay the debt on your credit card account by occasional transfer or direct debit at your own discretion, this does not constitute a waiver of the payment moratorium, but the amount paid will increase the balance on your credit card account, which you may continue to use as usual.

how can i get rid of the payment moratorium?

You can indicate your intention to leave the payment moratorium on your credit card in one of the following ways:

  • In a K&H e-bank message or in a K&H mobile bank message 
  • With a phone call initiated from K&H mobile bank 
  • Via K&H TeleCenter (+36 1/20/30/70 335 3355
  • or at any K&H bank branch or send your statement to our Bank by letter

what happens to my credit line if I leave the payment moratorium?

If you do not wish to make use of the payment moratorium and notify our Bank thereof before 16 September 2021 , the Bank will treat the total amount of the credit line on your credit card account as not falling within the scope of the payment moratorium, regardless of how much of the credit limit has actually been used. until 24:00 and how much of the bill remained unused.  If you leave the moratrorium after 16 September 2021, the interest and fees due until then will be recalculeted and the diffrence will credited on your credit card account in accordance with the decree of 536/2021 (IX.15). The payable amount of moratorium interest and fees  will credited to your credit card account in equal installments over 12 months in accordance with the law

You can notify our Bank of your intention to withdraw at any time by 31 December 2022. The statement on the intention to withdraw will be processed by the Bank at the end of the next cycle. Following processing by the Bank, your credit card account will resume normal operation prior to the previous moratorium period. Accordingly, due to the use of the credit line, you will again have a minimum repayment obligation, and the uninvoiced fees and interest will be debited to your account in a lump sum, regardless of the amount of the credit line available on the account.

what happens to my minimum credit card repayment? Don't I have to pay?

  • during the moratorium period, you will not incur any new minimum repayment obligation to the Bank. The minimum repayment amount will be indicated on the credit card account statement or in the possibly related K&H mobilinfo SMS message as HUF 0. The contractual minimum debt of 5% is 0% 
  • during the moratorium period. if you already had a minimum unpaid repayment obligation for a previous period before the payment moratorium came into force, this will not increase during the moratorium period, but the previous debt for the previous period will remain unchanged.

what happens to my direct debit?

As you have no new minimum repayment obligation during the payment moratorium period, there will be no direct debit for the minimum repayment (automatic repayment). The Bank suspended the execution of its relevant order with the periodic termination of the minimum repayment obligation. If you wish, you can arrange to top up your credit card account by bank transfer individually at any time.

At the end of the moratorium period your direct debit will remain unchanged, you will not need to place a new order.

what happens to my automatic debt repayment order?

The Bank has not suspended the automatic repayment order for your previously given full debt, the fulfillment of which will take place on the day of the payment deadline, if the necessary collateral is available. You can change your automatic refund order at any time.

what happens to fees and interest not charged during the moratorium period?

During the period of the payment moratorium, you will not be obliged to pay interest or fees. You will only be required to pay interest and any fees at the end of the moratorium period or in the event of withdrawal from the moratorium. In order for you to be able to keep track of what fees and interest obligations you will be required to pay at the end of the moratorium period, we will indicate the interest and fees due on your monthly statement. Unfortunately, the fees and interest payable on credit cards cannot be tracked on the Moratorium savings accounts available in K&H e-bank or K&H Mobile Bank, the Bank can only track loans related to personal loans, mortgages and overdrafts.

when and how do I have to pay unpaid fees and interest during the moratorium period?

If you have decided to withdraw from the moratorium before 16 September 2021, the Bank will debit your credit card account with the interest and fees not paid during the period of the payment moratorium at the same time as the moratorium expires. If, after the withdrawal from the moratorium and the debiting of the fees and interest, the balance of your credit card account shows an overdraw, the Bank will automatically credit the overdraw fee charged.

If you do not withdraw from the moratorium, the payment moratorium will automatically terminate on August 1st 2022in accordance with the provisions of the law, expect you are eligible to continue the moratorium between1st of August 2022 and 31st of December 2022 and you have declared about it by 31st July 2022. In this case (termination of moratorium), the interest and fees due until then will be recalculeted and the diffrence will credited on your credit card account in accordance with the decree of 536/2021 (IX.15). The payable amount of moratorium interest and fees  will credited to your credit card account in equal installments over 12 months in accordance with the law . Please note that in the event of non-payment or late payment of fees and interest accrued during the moratorium, the Bank will charge interest or late fees in accordance with the contract.

what happens if my Credit Card Agreement is terminated before October 1, 2021?

If you terminate your credit card agreement before the end of the payment moratorium, the entire outstanding debt will become due in one amount, so when you terminate the agreement, you will have to pay the full amount in one amount. In this case, it is not possible to pay the fees and interest in equal 12-month installments. The same is true if the Bank terminates the credit card agreement for any reason.

what should I do if I have already stepped out of the moratorium but want to step back?

You may notify our Bank of your intention to withdraw at any time by 30 September 2021 in one of the following ways: 

  • In a K&H e-bank message or in a K&H mobile bank message 
  • With a phone call initiated from K&H mobile bank 
  • Via K&H TeleCenter (+36 1/20/30/70 335 3355
  • or at any K&H bank branch or send your statement to our Bank by letter

can I request a credit line increase during the moratorium period?

A credit line increase can also be requested during the payment moratorium period.

can I apply for a new companion card for my existing credit card account during the moratorium period?

A new companion card for your existing credit card account can also be requested during the payment moratorium period.

what happens if the loan is no longer covered by the moratorium but I have payment difficulties and want to resign?

Following the withdrawal, the Bank shall again treat the total amount of the current credit line on its credit card account uniformly as falling within the scope of the payment moratorium. Accordingly, the minimum debt of 5% under the contract will again be 0% and you will not be required to pay interest or fees during the period of the payment moratorium. You will only be required to pay interest and any fees at the end of the moratorium period or in the event of your withdrawal from the moratorium period again.

If your monthly income has decreased significantly during the moratorium period and you are having difficulty repaying the repayment instalment agreed for your household income, please let us know in person at any Bank branch. Our bank may request additional documentation to determine your eligibility for payment relief and the optimal way to repay the loan.

what exactly does the payment moratorium apply to?

In the case of a retail overdraft facility, the payment moratorium shall apply to contracts outstanding at 18:00 on 18 March 2020 for that part of the credit facilities which has actually been used by 18 March 2020 (outstanding debt on 18 March 2020). During the moratorium, you are not obliged to repay the debt in question. During the payment moratorium, the full approved credit line will still be available, however, the moratorium will no longer apply to credit lines used after 24:00 on March 18, 2020.

how can i get rid of the payment moratorium?

You can indicate your intention to leave the payment moratorium in one of the following ways:

  • In a K&H e-bank message 
  • In a K&H mobile bank message 
  • Via K&H TeleCenter (+36 1/20/30/70 335 3355
  • or at any K&H bank branch

what happens to fees and interest not charged during the moratorium period?

The outstanding principal debt continues to bear interest, so after the moratorium, the entire debt will have to be paid at a rate plus interest. Interest is shown on a technical omnibus account, calculated on the basis of the credit line used on 18 March for customers in a moratorium. The technical collective accounts related to the moratorium can be tracked in your K&H e-bank as well as in the mobile bank application.

During the period of the payment moratorium, you are not obliged to pay capital, interest or fees. You will only be required to pay interest and any fees after the moratorium period or in the event of withdrawal from the moratorium.

when and how should I pay the interest and fees accrued under the moratorium?

  • If you do not opt out of the moratorium and you are not eligibile or you are eligible but not declare about it by 31st of July 2022, the payment moratorium will automatically terminate on31st of July 2022,, as required by law. The interest and fees were charged until moratorium will be recalculeted and the diffrence will credited on your account in accordance with the decree of 536/2021 (IX.15). You have to pay the  payable amount of moratorium interest and fees in equal installments over 12 months in accordance with the law.
  • If you opt out of the moratorium, you can also use the option to arrange for the repayment of fees and interest in 12 monthly equal installments after 31st of July 2022 . The interest and fees were charged until moratorium will be recalculeted and the diffrence will credited on your account in accordance with the decree of 536/2021 (IX.15). In case you do not want to use the installment payment option, you can settle your debt by transfer order, regardless of whether you have remained in the payment moratorium or have decided to opt out.

what happens if my current account loan agreement is terminated during the moratorium?

If you terminate your overdraft agreement before the end of the payment moratorium, you must also pay the debt affected by the moratorium in one amount. Interest and fees accrued after 18 March 2020, together with the principal, will become due upon termination of the contract and must be paid in a single amount in the month in which they fall due. The same applies if the Bank terminates the Overdraft Agreement for any reason.

what should I do if I have already stepped out of the moratorium but want to step back?

You may notify our Bank of your intention to withdraw at any time during the moratorium in one of the following ways:

  • In a K&H e-bank message 
  • In a K&H mobile bank message
  • Via K&H TeleCenter (+36 1/20/30/70 335 3355
  • or at any K&H bank branch 

Please note that if you opt out of the moratorium during this period, you will no longer be entitled to it.

If your monthly income has decreased significantly during the moratorium period and you are having difficulty repaying the repayment instalment agreed for your household income, please let us know in person at any Bank branch. Our bank may request additional documentation to determine your eligibility for payment relief and the optimal way to repay the loan.