information regarding the repayment moratorium

  • the repayment moratorium has been extended until 30.06.2021
  • if you wish to remain in the moratorium, no further action needed
  • if you don’t use moratorium and wish to continue repayments, no further action needed

payment moratorium 2021

Pursuant to Government Decree 637/2020 of 23 December 2020 (XII. 22.), the payment moratorium for 2020 was extended unchanged until 30 June 2021:

  • if you currently use the payment moratorium and wish to continue to do so, as a result of the new regulation, you will still be able to do so under the same conditions until 30 June 2021, you have no further action to take.
  • if you currently use the payment moratorium, but want to repay your loan in the future, then you can make a statement about your intention to repay (ie exit the moratorium) in the loan menu of K&H e-bank or K&H mobile bank
  • if you have previously stated that you do not wish to benefit from the payment moratorium and you still wish to continue repayments, this previous statement remains valid and you will have no further action to take.
  • if you have previously stated that you do not wish to benefit from the payment moratorium, but your life situation changes in such a way that you want to take advantage of the suspension of your repayment (ie enter the moratorium), then you can make a statement to the bank about entering the moratorium in the loan menu of K&H e-bank or K&H mobile bank
  • in case of an overdraft and credit card, you can make a statement regarding the payment moratorium in the message menu of K&H e-bank or K&H mobile bank

in the K&H e-bank or mobile bankHINT 

  • in home loans, baby loans, employer and personal loans
  • in the „loans” menu choose the „declaration on the moratorium payments”
  • the declaration’s processing is immediate

K&H e-bank or mobile bank in message

  • in other loans send to us a message in the message menu
  • please give the loan identification too
  • it may take a few days to process the declaration, please only make one declaration 

phone from K&H mobile bank

  • enter to K&H mobile bank app
  • select the contact menu/speed dial function
  • select the bank accounts, credit cards menu

call K&H TeleCenter

Frequently Asked Questions

what is the moratorium payment?

On March 18, 2020, our customers will receive a deferral of the payment of the installments (principal, interest and fee payment obligation) of their loan already disbursed from their contract at 24:00. The first phase of the moratorium runs until 31 December 2020 and the second phase until 30 June 2021.

  • the principal, interest and fee payment obligation not paid during the moratorium must be paid in the period after the moratorium 
  • the moratorium will run until June 30, 2021.
  • During the payment moratorium, you have the right to perform in accordance with the original terms and conditions of all (or only) each contract (s) with our bank that you have affected by the moratorium.

what loans are covered by the moratorium?

  • the payment moratorium shall apply to loans and credits already disbursed on the basis of contracts existing at twenty-four o'clock on March 18, 2020 
  • this includes: home loans, free mortgages, baby loans, personal loans, employer loans, overdrafts, credit cards, financial leasing contracts, market and state-subsidized loans to small and medium-sized enterprises

how will the 2020 payment moratorium end?

The moratorium was originally until 31 December 2020, which was extended until 30 June 2021. Due to the unpaid principal and interest debts in the 2020 moratorium, the term of your loan will increase.

what is the minimum information required in the moratorium declaration?

If you wish to execute by direct debit, the Declaration of Exit from the Payment Moratorium shall contain at least the following information:

  • personal data needed to identify the person: name, birth name, place of birth, time, 
  • contact information: telephone number, e-mail address, 
  • transaction details: contract number (s) found in the upper right corner of your loan agreement. In the case of home loans, baby waiting loans, employer and personal loans, you can also find the ID of the loan in the K&H e-bank loans menu.
  • In the case of declaring in the “statement on the moratorium on repayment” block in K&H e-bank, it is not necessary to provide the above data, as you identify yourself by logging in to K&H e-bank. On the interface, you have the opportunity to make a separate statement for each home loan, baby waiting loan, employer and personal loan loan.

how can i track my unpaid debts under the moratorium?

The Bank keeps records of its unpaid debts due to the moratorium separately for each transaction and within them according to titles, the so-called moratorium on omnibus accounts:

  • these accounts are used to record debts, are free of charge and can be transferred, transferred or cashed.
  • if you want to reduce your debts in the moratorium before the moratorium expires, you have the option of making a free payment to the moratorium omnibus accounts. 
  • you also have the option of reducing your debts arising from the moratorium if you otherwise wish to make use of the moratorium in respect of installments due later. 
  • detailed information about the omnibus account here

what happens if i still need a payment moratorium later?

The statement of further fulfillment, may be modified any time during the payment moratorium.

Therefore, if you wish to fulfill accordance on the original contract, but later you change your decision and want to be part of the payment moratorium, you take this modification at any time during the moratorium period.

do i get feedback on accepting my statement?

In all cases, the Bank shall inform about the processing of the received the declaration:

  • if you declare the statement in the K&H TeleCenter or any K&H branches, the recording take place during the conversation 
  • if you declare the statement in the K&H e-bank or K&H mobile bank in the loans menu, the fact of the recording will be posted on the interface
  • if you declare the statement in the K&H e-bank or K&H mobile of the form of message, we will give feedback in a message about the recording state
  • if you mail your statement, we will notify you by phone that the recording has been processed

does the CCIS ensure that, the data is transparent?

If, due to late fulfilling payment, the data(s) transferred to the CCIS and thereafter:

  • the debt is not terminated, as the general rule, the negative information remains in the CCIS for 5 years from the date of transfer,
  • if you pay the debt, the negative information will be deleted from the CCIS after 1 year from the date of payment.

The information about the dept delay in the CCIS may impact negatively the evaluation of your possible new loan application.

how does the Bank handle delays in connection with the moratorium?

  • if you haven’t been in delay about the intallments yet and have used the option od a payment moratorium, you cannot be registered in the CCIS due to unpaid installments during the period of the payment moratorium
  • as long as the payment moratorium lasts (from 19 March 2020 to 31 December 2020), no new payment delay can be recorded in the CCIS on the basis of the loan agreements outstanding at 24.00 on 18.03.2020.
  • to the contracts concluded and disbursed after 18 March 2020, are not subject to the payment moratorium, so in case of non-payments  a new default can be recorded in the CCIS system.
  • the payment moratorium also applies to the loan late debts to, due on 24 March 2020
    • the calculation of the amounts and days of the debts has also been suspended for the period of the moratorium. These will not increase during the moratorium
    • no further data related to omission is provided to the CCIS
    • after the period of payment moratorium, the calculation of the amount of delay, interest on arrears and days of delay will continue

what does a payment moratorium mean for the entire credit life cycle?


The amount of the installments due for the deferral period and the interest for the period of the deferral of payment will be paid after the moratorium, so that the total term of the loan and the total amount to be repaid will also increase. Upon expiration of the payment moratorium, the amount of installments to be paid in the original schedule will not exceed the amount of installments under the original contract. The amount of installments to be paid after the moratorium will already include the loan fees accrued during the payment moratorium, the number of remaining installments will increase and the term will be extended. Overall, therefore, the total amount to be repaid will be higher due to the interim interest. Interest and fees not paid during the moratorium will not be capitalized, so no additional interest will be charged thereafter.

can I get information on how much my installment will increase?

The amount of the monthly installment of your loan affected by the moratorium will not increase as a result of the moratorium. Instead, the total term of the loan will be extended, meaning you can count on more installments. Interest and fees not paid under the moratorium will not be capitalized, so no additional interest will be charged thereafter.

The amount of the loan installment may increase after the end of the moratorium if the loan has a variable interest rate and in the meantime the reference interest rate or the interest rate change indicator increases. In this case, the amount of your installment may increase due to the change in interest rates.

do I still have to pay for family life insurance with a credit coverage supplement?

Yes, if you have a family life insurance credit supplement, you will still have to pay it if you want to keep yourself and your family safe in the event of unforeseen events.

I want to fix my credit. Can I do it online?

Currently, you cannot initiate an online interest period change, you can only arrange it at a K&H bank branch.

I want to prepay or repay. Can I do it online?

At the moment, you cannot initiate online prepayment or final repayment, you can only arrange it at a K&H bank branch. The moratorium on its prepaid credit will continue. 
The general rules apply to prepayment during the moratorium period, so the prepaid amount is primarily accounted for the repayment of fees and interest charged by the Bank until the prepayment or final repayment, the remaining part reduces the principal debt and the prepayment fee must be paid. Prepayment can only be made if you no longer have a debt that has accumulated as a result of using the moratorium. You are entitled to settle this arrears at any time, regardless of the prepayment, free of charge.

how long will the term of the loan maturing under the moratorium be extended as a result of the moratorium?

Loans that would have matured during the moratorium will be extended until the end of the moratorium and their maturity will increase with the duration of the moratorium. During this extended term, the sum of the installments due and the credit charges accruing under the payment moratorium shall not exceed the amount of the installments under the original contract.

do I have to pay the baby loan guarantee fee?

The guarantee fee for baby loans is waived by the state for the duration of the moratorium.

do I have to pay the repayment insurance premium during the moratorium period?

Based on the negotiations with the Magyar Nemzeti Bank and the Banking Association, the repayment insurance premium will continue to be paid during the moratorium period. The insurance premium is automatically debited by the Bank to the repayment account of your loan.

During the period of the moratorium, in the event of the death of the Insured due to an accident or illness or permanent accidental health damage exceeding 50%, the Insurer shall pay the outstanding debt in accordance with the insurance contract. The Insurer's risk bearing continues to exist in the event of unemployment and incapacity for work and provides services as usual. The repayment insurance also covers events caused by a coronavirus outbreak.

can a co-debtor also declare his or her withdrawal from the moratorium?

Both the debtor and the co-debtor may make a statement.

what happens to my credit line during the payment moratorium?

In the case of a retail credit card, the payment moratorium shall apply to contracts outstanding at 9 pm on 18 March 2020. Our bank will treat the total amount of the credit line on your credit card account as uniformly subject to the payment moratorium, regardless of how much of the credit line you actually used by 24:00 on March 18, 2020 and how much thereafter. Under the moratorium, you are not obliged to repay the debt in question, but interest will be charged on the principal debt.

If you arrange to pay the debt on your credit card account by occasional transfer or direct debit at your own discretion, this does not constitute a waiver of the payment moratorium, but the amount paid will increase the balance on your credit card account, which you may continue to use as usual.

how can i get rid of the payment moratorium?

You can indicate your intention to leave the payment moratorium on your credit card in one of the following ways:

  • In a K&H e-bank message or in a K&H mobile bank message 
  • With a phone call initiated from K&H mobile bank 
  • Via K&H TeleCenter (+36 1/20/30/70 335 3355
  • or at any K&H bank branch or send your statement to our Bank by letter

what happens to my credit line if I leave the payment moratorium?

If you do not wish to make use of the payment moratorium and notify our Bank thereof, the Bank will treat the total amount of the credit line on your credit card account as not falling within the scope of the payment moratorium, regardless of how much of the credit limit has actually been used. until 24:00 and how much of the bill remained unused. You can notify our Bank of your intention to withdraw at any time by 30 June 2021. The statement on the intention to withdraw will be processed by the Bank at the end of the next cycle. Following processing by the Bank, your credit card account will resume normal operation prior to the previous moratorium period. Accordingly, due to the use of the credit line, you will again have a minimum repayment obligation, and the uninvoiced fees and interest will be debited to your account in a lump sum, regardless of the amount of the credit line available on the account.

what happens to my minimum credit card repayment? Don't I have to pay?

  • during the moratorium period, you will not incur any new minimum repayment obligation to the Bank. The minimum repayment amount will be indicated on the credit card account statement or in the possibly related K&H mobilinfo SMS message as HUF 0. The contractual minimum debt of 5% is 0% 
  • during the moratorium period. if you already had a minimum unpaid repayment obligation for a previous period before the payment moratorium came into force, this will not increase during the moratorium period, but the previous debt for the previous period will remain unchanged.

what happens to my direct debit direct debit?

As you have no new minimum repayment obligation during the payment moratorium period, there will be no direct debit for the minimum repayment (automatic repayment). The Bank suspended the execution of its relevant order with the periodic termination of the minimum repayment obligation. If you wish, you can arrange to top up your credit card account by bank transfer individually at any time.

At the end of the moratorium period, from July 1, 2021, your direct debit direct debit will remain unchanged, you will not need to place a new order.

what happens to my automatic debt repayment order?

The Bank has not suspended the automatic repayment order for your previously given full debt, the fulfillment of which will take place on the day of the payment deadline, if the necessary collateral is available. You can change your automatic refund order at any time.

what happens to fees and interest not charged during the moratorium period?

During the period of the payment moratorium, you will not be obliged to pay interest or fees. You will only be required to pay interest and any fees at the end of the moratorium period or in the event of withdrawal from the moratorium. In order for you to be able to keep track of what fees and interest obligations you will be required to pay at the end of the moratorium period, we will indicate the interest and fees due on your monthly statement. Unfortunately, the fees and interest payable on credit cards cannot be tracked on the Moratorium savings accounts available in K&H e-bank or K&H Mobile Bank, the Bank can only track loans related to personal loans, mortgages and overdrafts.

when and how do I have to pay unpaid fees and interest during the moratorium period?

If you have decided to withdraw from the moratorium, the Bank will debit your credit card account with the interest and fees not paid during the period of the payment moratorium at the same time as the moratorium expires. If, after the withdrawal from the moratorium and the debiting of the fees and interest, the balance of your credit card account shows an overdraft, the Bank will automatically credit the overdraft fee charged.

If you do not withdraw from the moratorium by June 30, 2021, the payment moratorium will automatically terminate on July 1, 2021, in accordance with the provisions of the law. In this case, the interest and fees due until then will be paid and credited to your credit card account in equal installments over 12 months in accordance with the law.

Please note that in the event of non-payment or late payment of fees and interest accrued during the moratorium, the Bank will charge interest or late fees in accordance with the contract.

what happens if my Credit Card Agreement is terminated before July 1, 2021?

If you terminate your credit card agreement before the end of the payment moratorium, the entire outstanding debt will become due in one amount, so when you terminate the agreement, you will have to pay the full amount in one amount. In this case, it is not possible to pay the fees and interest in equal 12-month installments. The same is true if the Bank terminates the credit card agreement for any reason.

what should I do if I have already stepped out of the moratorium but want to step back?

You may notify our Bank of your intention to withdraw at any time by 30 June 2021 in one of the following ways: 

  • In a K&H e-bank message or in a K&H mobile bank message 
  • With a phone call initiated from K&H mobile bank 
  • Via K&H TeleCenter (+36 1/20/30/70 335 3355
  • or at any K&H bank branch or send your statement to our Bank by letter

can I request a credit line increase during the moratorium period?

A credit line increase can also be requested during the payment moratorium period.

can I apply for a new companion card for my existing credit card account during the moratorium period?

A new companion card for your existing credit card account can also be requested during the payment moratorium period.

what happens if the loan is no longer covered by the moratorium but I have payment difficulties and want to resign?

If you wish to make use of the possibility of a payment moratorium again, you may notify our Bank of this intention by 30 June 2021 by making a statement to that effect. 

You can indicate your intention to withdraw from the payment moratorium on your credit card in one of the following ways:

  • In a K&H e-bank message or in a K&H mobile bank message 
  • With a phone call initiated from K&H mobile bank 
  • Via K&H TeleCenter (+36 1/20/30/70 335 3355
  • or at any K&H bank branch or send your statement to our Bank by letter

Following the withdrawal, the Bank shall again treat the total amount of the current credit line on its credit card account uniformly as falling within the scope of the payment moratorium. Accordingly, the minimum debt of 5% under the contract will again be 0% and you will not be required to pay interest or fees during the period of the payment moratorium. You will only be required to pay interest and any fees at the end of the moratorium period or in the event of your withdrawal from the moratorium period again.

what exactly does the payment moratorium apply to?

In the case of a retail overdraft facility, the payment moratorium shall apply to contracts outstanding at 18:00 on 18 March 2020 for that part of the credit facilities which has actually been used by 18 March 2020 (outstanding debt on 18 March 2020). During the moratorium, you are not obliged to repay the debt in question. During the payment moratorium, the full approved credit line will still be available, however, the moratorium will no longer apply to credit lines used after 24:00 on March 18, 2020.

how can i get rid of the payment moratorium?

You can indicate your intention to leave the payment moratorium in one of the following ways:

  • In a K&H e-bank message 
  • In a K&H mobile bank message 
  • Via K&H TeleCenter (+36 1/20/30/70 335 3355
  • or at any K&H bank branch

what happens to fees and interest not charged during the moratorium period?

The outstanding principal debt continues to bear interest, so after the moratorium, the entire debt will have to be paid at a rate plus interest. Interest is shown on a technical omnibus account, calculated on the basis of the credit line used on 18 March for customers in a moratorium. The technical collective accounts related to the moratorium can be tracked in your K&H e-bank as well as in the mobile bank application.

During the period of the payment moratorium, you are not obliged to pay capital, interest or fees. You will only be required to pay interest and any fees after the moratorium period or in the event of withdrawal from the moratorium.

when and how should I pay the interest and fees accrued under the moratorium?

  • If you do not opt out of the moratorium, the payment moratorium will automatically terminate on June 30, 2021, as required by law. In accordance with the requirements of the law, the Bank will debit your account in equal monthly installments with the amount of fees and interest.
  • If you opt out of the moratorium, you can also use the option to arrange for the repayment of fees and interest in 12 monthly equal installments after June 30, 2021. In case you do not want to use the installment payment option, you can settle your debt by transfer order, regardless of whether you have remained in the payment moratorium or have decided to opt out. Accurate information on the amount due on the monthly invoice statement.

what happens if my current account loan agreement is terminated during the moratorium?

If you terminate your overdraft agreement before the end of the payment moratorium, you must also pay the debt affected by the moratorium in one amount. Interest and fees accrued after 18 March 2020, together with the principal, will become due upon termination of the contract and must be paid in a single amount in the month in which they fall due. The same applies if the Bank terminates the Overdraft Agreement for any reason.

what should I do if I have already stepped out of the moratorium but want to step back?

You may notify our Bank of your intention to withdraw at any time during the moratorium in one of the following ways:

  • In a K&H e-bank message 
  • In a K&H mobile bank message
  • Via K&H TeleCenter (+36 1/20/30/70 335 3355
  • or at any K&H bank branch 

However, please note that the possibility of a moratorium only applies to the amount of credit drawn down by 24:00 on 18 March 2018. You cannot avail yourself of the moratorium on the amount of credit drawn down after this date.