information regarding the repayment moratorium

  • the moratorium ended on 31st of December 2022, which means that from January 2023 the repayment obligation for loans previously under moratorium start again for the repayment, please ensure that you have sufficient collateral on your repayment account
  • the extended maturity can be reduced free of charge in case of mortgage and cash loans until 31st of December 2023 (details: FAQ – Loans)
  • all affected customers will be notified about the changes in January 2023

Our colleagues are happy to provide information to our customers about the impact of the payment moratorium at our service points, about:

  • how much your loan term increase
  • how much higher your interest payment obligation isover the full term of your loan
  • how your repayment period change
  • what options we can offer you to avoid an increase in the interest payment obligations due to the extended maturity.

If you have payment difficulties:

After the end of the moratorium period, we have a repayment relief process where you can apply at our Bank. The aim of the Repayment Facilitation is to find a solution with our customers to help them address their payment difficulties.

If you have payment difficulties, you can find information on our website using the contact details below:

Frequently Asked Questions

how is the payment moratorium closed?

The moratorium expired on 31st of December 2022 for those who are eligible for an extension and made a declaration until 31st of July.

Principal and interest debts that have not been paid during the moratorium will become due after the moratorium, so the duration of their loan increase.

does the CCIS ensure that, the data is transparent?

If, due to late fulfilling payment, the data(s) transferred to the CCIS and thereafter:

  • the debt is not terminated, as the general rule, the negative information remains in the CCIS for 5 years from the date of transfer,
  • if you pay the debt, the negative information will be deleted from the CCIS after 1 year from the date of payment.

The information about the dept delay in the CCIS may impact negatively the evaluation of your possible new loan application.

would like to prepay or repay. Can I do it online?

Currently, you cannot initiate a prepayment or final repayment online, you can only do so at a K&H branch.

The general rules apply to early repayments, so the amount prepaid will be used primarily to pay the fees and interest charged by the Bank until the early or final repayment, the remaining amount will reduce the principal amount and the early repayment fee as set out in the notice will be payable. Early repayment can only take place if you no longer have any debts that have accumulated as a result of the moratorium. You are entitled to settle this arrears at any time, free of charge, irrespective of the early repayment.

After the moratorium, you can prepay all or part of the interest and charges not paid during the moratorium period free of charge until 31st of December 2023 if you were in the moratorium after 31st of July 2022.

how can I reduce the duration of the moratorium?

You are need to pay the unpaid instalments after the moratorium.In accordance with the law, your repayments will not increase after the end of the moratorium period, up to a maximum of the increase in the reference rate during the moratorium period. However, your repayment remain unchanged. Any unpaid instalments are settled by extending the term of the loan.

If you can regularly repay more than your current repayment amount, you can shorten the increased maturity. The Bank will process this request free of charge until 31.12.2023 if you were in the moratorium after 31st of July 2022.

I cannot pay my moratorium instalment, what should I do?

If you have any difficulties in settling your repayments after the moratorium period, please contact us at our customer service points or by phone on 06-1-468-82-82 (weekdays between 8:00 and 17:30) or by email: lakossagi_hitelek_kintlevosegkezeles@kh.hu.

For information on repayment relief options, please visit the following websites:

mortgages: https://www.kh.hu/hitel/koveteleskezeles-jelzalog

unsecured loans: https://www.kh.hu/hitel/koveteleskezeles-ingatlanfedezet-nelkul

what does a payment moratorium mean for the entire credit life cycle?


The amount of the installments due for the deferral period and the interest for the period of the deferral of payment will be paid after the moratorium, so that the total term of the loan and the total amount to be repaid will also increase. Upon expiration of the payment moratorium, the amount of installments to be paid in the original schedule will not exceed the amount of installments under the original contract. The amount of installments to be paid after the moratorium will already include the loan fees accrued during the payment moratorium, the number of remaining installments will increase and the term will be extended. Overall, therefore, the total amount to be repaid will be higher due to the interim interest. Interest and fees not paid during the moratorium will not be capitalized, so no additional interest will be charged thereafter.

can I get information on how much my installment will increase?

The amount of the monthly installment of your loan affected by the moratorium will not increase as a result of the moratorium. Instead, the total term of the loan will be extended, meaning you can count on more installments. Interest and fees not paid under the moratorium will not be capitalized, so no additional interest will be charged thereafter.

The amount of the loan installment may increase after the end of the moratorium if the loan has a variable interest rate and in the meantime the reference interest rate or the interest rate change indicator increases. In this case, the amount of your installment may increase due to the change in interest rates.

If you need advice on the continuation of the moratorium, please come to our nearest personal point (branch), where our colleagues will be able to provide you with a calculator to help you understand the term of the moratorium and how it will evolve. Please note that the information provided by the calculator is for information purposes only!

I want to fix my credit. Can I do it online?

Currently, you cannot initiate an online interest period change, you can only arrange it at a K&H bank branch.

I want to prepay or repay. Can I do it online?

At the moment, you cannot initiate online prepayment or final repayment, you can only arrange it at a K&H bank branch.

The general rules apply to prepayment , so the prepaid amount is primarily accounted for the repayment of fees and interest charged by the Bank until the prepayment or final repayment, the remaining part reduces the principal debt and the prepayment fee must be paid. Prepayment can only be made if you no longer have a debt that has accumulated as a result of using the moratorium. You are entitled to settle this arrears at any time, regardless of the prepayment, free of charge.

After the end of the moratorium, you may prepay all or part of the unpaid interest and charges during the moratorium period, free of charge, for the purpose of shortening the term of your extended term, until 31st of December 2023, if you have left the moratorium after 31st of July 2022.

how long will the term of the loan maturing under the moratorium be extended as a result of the moratorium?

Loans that would have matured during the moratorium will be extended until the end of the moratorium and their maturity will increase with the duration of the moratorium. During this extended term, the sum of the installments due and the credit charges accruing under the payment moratorium shall not exceed the amount of the installments under the original contract.

can a maturity extension after the expiry of the moratorium be avoided?

Please note that if you have an omnibus account balance (accumulated capital, interest and fees) but do not wish to have it extended, you can settle your omnibus accounts free of charge.

If you prepay your accumulated interest and fees or can regularly repay more than your current repayments, you can shorten the increased term. This option will be managed by the Bank free of charge until 31st of December 2023 if your repayment moratorium ended after 31st of July 2022. 

For customers who settle their omnibus account balances by 31 October 2021, the maturity of their loan will not be extended! We recommend that you take advantage of the opportunity to settle your omnibus accounts if you can!

what happens to my mortgage or personal loan after the end of the moratorium?

If you have unpaid instalments during the moratorium period, the Bank will proceed as follows:

  • the principal unpaid during the grace period will be paid for the remainder of the term at the interest rate fixed in the contract
  • the unpaid interest and charges on the instalments are kept separately. No interest is payable on this amount. The amount set aside will be paid in instalments, included in the monthly instalments, in addition to the monthly instalment of the principal and the contractual interest on the principal, so that the amount of the monthly instalment does not exceed the amount of your original instalment under the contract.

If you have a defaulted debt at the start of the moratorium on 18th of March 2020 and have not settled it during the moratorium period, you will keep the unpaid part of your instalments in two additional separate technical accounts:

  • one item contains your outstanding capital debt on 18/03/2020,
  • the other item contains the amount of interest, fees and late payment interest you owe as at 18.03.2020. These items will become due in one lump sum immediately after the end of the moratorium, i.e. you will have to pay them immediately after the end of the moratorium, in addition to the repayment due. In the event of non-payment, the Bank will charge interest on arrears.

Please note that the items detailed above are technical items, but will appear in separate lines in the notifications sent by the Bank and in the e-bank and mobile banking interfaces. This does not imply an increase in your credit charges, it is merely a technical record. The resulting technical loan repayments will all be made automatically from your repayment account linked to your original loan. Please ensure that you always have sufficient funds in this account to repay the loan. This will avoid any possible payment delays. If you have any payment difficulties in settling your loan, please contact us or consult our information on how to deal with payment difficulties: https://www.kh.hu/hitel/koveteleskezeles-jelzalog  for mortgages and https://www.kh.hu/hitel/koveteleskezeles-ingatlanfedezet-nelkul  for unsecured loans.

what happened to my credit line if I have left the payment moratorium?

If you have not wished to make use of the payment moratorium and notified our Bank thereof before 16 September 2021, the Bank treated the total amount of the credit line on your credit card account as not falling within the scope of the payment moratorium, regardless of how much of the credit limit has actually been used. until 24:00 and how much of the bill remained unused.  If you left the moratrorium after 16 September 2021, the interest and fees due until then had recalculated and the difference wascredited on your credit card account in accordance with the decree of 536/2021 (IX.15). The payable amount of moratorium interest and fees will be credited to your credit card account in equal installments over 12 months in accordance with the law

At the end of moratorium your credit card account resume normal operation prior to the previous moratorium period. Accordingly, due to the use of the credit line, you have again a minimum repayment obligation, and the non-invoiced fees and interest be debited to your account in a lump sum, regardless of the amount of the credit line available on the account.

what happened to my minimum credit card repayment? Didn't I have to pay?

  • during the moratorium period, you did not incur any new minimum repayment obligation to the Bank. The minimum repayment amount was indicated on the credit card account statement or in the possibly related K&H mobilinfo SMS message as HUF 0. The contractual minimum debt of 5% is 0% 
  • during the moratorium period. if you already had a minimum unpaid repayment obligation for a previous period before the payment moratorium came into force, this have not increased during the moratorium period, but the previous debt for the previous period has remained unchanged.

what happened to my direct debit?

As you have no new minimum repayment obligation during the payment moratorium period, there wasn’t direct debit for the minimum repayment (automatic repayment). The Bank suspended the execution of its relevant order with the periodic termination of the minimum repayment obligation. If you wished, you could arranged to top up your credit card account by bank transfer individually at any time.

At the end of the moratorium period your direct debit  remain unchanged, you do not need to place a new order.

what happened to my automatic debt repayment order?

The Bank had not suspended the automatic repayment order for your previously given full debt, the fulfillment of which has taken place on the day of the payment deadline if the necessary collateral is available. You can change your automatic refund order at any time.

what happens to fees and interest not charged during the moratorium period?

  • If you do not opt out of the moratorium the payment moratorium will automatically terminate on 31st of December  2022, as required by law. The interest and fees were charged until moratorium will be recalculated and the difference will credited on your account in accordance with the decree of 536/2021 (IX.15). You have to pay the  payable amount of moratorium interest and fees in equal installments over 12 months in accordance with the law.
  • If you opt out of the moratorium, you can also use the option to arrange for the repayment of fees and interest in 12 monthly equal installments . The interest and fees were charged until moratorium will be recalculated and the difference will credited on your account in accordance with the decree of 536/2021 (IX.15). In case you do not want to use the installment payment option, you can settle your debt by transfer order, regardless of whether you have remained in the payment moratorium or have decided to opt out.

when and how do I have to pay unpaid fees and interest during the moratorium period?

If you have decided to withdraw from the moratorium before 16 September 2021, the Bank has debited your credit card account with the interest and fees not paid during the period of the payment moratorium at the same time as the moratorium expires. If, after the withdrawal from the moratorium and the debiting of the fees and interest, the balance of your credit card account shows an overdraw, the Bank  automatically credits the overdraw fee charged.

If you do not withdraw from the moratorium, the payment moratorium will automatically terminate on December  31st  2022 in accordance with the provisions of the law,. In this case (termination of moratorium), the interest and fees due until then hasrecalculated and the difference bel credited on your credit card account in accordance with the decree of 536/2021 (IX.15). The payable amount of moratorium interest and fees will credited to your credit card account in equal installments over 12 months in accordance with the law . Please note that in the event of non-payment or late payment of fees and interest accrued during the moratorium, the Bank will charge interest or late fees in accordance with the contract.

what happened if my Credit Card Agreement has terminated before December 31, 2022?

If you terminated your credit card agreement before the end of the payment moratorium, the entire outstanding debt l became due in one amount, so when you have terminated the agreement, you had to paid the full amount in one amount. In this case, it was not possible to pay the fees and interest in equal 12-month installments. The same is true if the Bank has terminated the credit card agreement for any reason.

what happens if I have payment difficulties?

If your monthly income has decreased significantly during the moratorium period and you are having difficulty repaying the repayment instalment agreed for your household income, please let us know in person at any Bank branch. Our bank may request additional documentation to determine your eligibility for payment relief and the optimal way to repay the loan.

what happened to fees and interest has not charged during the moratorium period?

The outstanding principal debt continues to bear interest, so after the moratorium, the entire debt  have to be paid at a rate plus interest. Interest is shown on a technical omnibus account, calculated based on the credit line used on 18 March for customers in a moratorium. The technical collective accounts related to the moratorium can be tracked in your K&H e-bank as well as in the mobile bank application.

During the period of the payment moratorium, you have not obliged to pay capital, interest or fees. You have only been required to pay interest and any fees after the moratorium period or in the event of withdrawal from the moratorium.

when and how should I pay the interest and fees accrued under the moratorium?

  • If you do not opt out of the moratorium and the payment moratorium automatically terminated on 31st of December 2022, as required by law. The interest and fees were charged until moratorium hasl been recalculeted and the diffrence has credited on your account in accordance with the decree of 536/2021 (IX.15). You have to pay the  payable amount of moratorium interest and fees in equal installments over 12 months in accordance with the law.
  • If you opt out of the moratorium before 31st of December, you can also use the option to arrange for the repayment of fees and interest in 12 monthly equal installments . The interest and fees were charged until moratorium hasbeen recalculeted and the diffrence has credited on your account in accordance with the decree of 536/2021 (IX.15). In case you do not want to use the installment payment option, you can settle your debt by transfer order, regardless of whether you have remained in the payment moratorium or have decided to opt out.

what happens if the haven’t paid back the interest and fees accrued under moratorium during the interest free payback period?

If you do not settle the debt until the deadline of interest free payback period, the bank will automatically charge your account with the outstanding amount of debt on the 11th day of the next month – or in case it is weekend or holiday, it will be charged on the following working day.

what happens if my current account loan agreement has terminated during the moratorium?

If you terminated your overdraft agreement before the end of the payment moratorium, you had also paied the debt affected by the moratorium in one amount. Interest and fees accrued after 18 March 2020, together with the principal, has became due upon termination of the contract and hadbeen paid in a single amount in the month in which they fall due. The same applies if the Bank has terminated the Overdraft Agreement for any reason.

what should I do if I have payment difficulty?

If your monthly income has decreased significantly during the moratorium period and you are having difficulty repaying the repayment instalment agreed for your household income, please let us know in person at any Bank branch. Our bank may request additional documentation to determine your eligibility for payment relief and the optimal way to repay the loan.