information regarding the repayment moratorium

  • the moratorium ended on 31st of December 2022, which means that from January 2023 the repayment obligation for loans previously under moratorium started again for the repayment, please ensure that you have sufficient collateral on your repayment account
  • the extended maturity can be reduced free of charge in case of mortgage and cash loans until 31st of December 2023 (details: FAQ – Loans)
  • all affected customers were notified about the changes in January 2023

Our colleagues are happy to provide information to our customers about the impact of the payment moratorium at our service points, about:

  • how much your loan term has increased
  • how much higher your interest payment obligation is over the full term of your loan
  • how your repayment period has changed
  • what options we can offer you to avoid an increase in the interest payment obligations due to the extended maturity.

If you have payment difficulties:

We have a repayment relief process where you can apply at our Bank. The aim of the Repayment Facilitation is to find a solution with our customers to help them address their payment difficulties.

If you have payment difficulties, you can find information on our website using the contact details below:

Frequently Asked Questions

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