K&H TeleCenter

Bank conveniently by phone!

  • a TeleBanker will help you
  • no queueing at the branch
  • K&H TeleCenter is available between 7 a.m. and 10 p.m. every day of the week. Outside that period, the TeleCenter’s functions are limited to emergency measures (primarily blocking bank cards and electronic services). These functions are available round the clock, 365 days of the year.

Some of our services are only accessible following electronic identification, so you will need your eight-digit eID and your six-digit ePIN code to enter the automated system.

Our automated services available by phone, i.e. balance query and ePIN code modification can only be used following electronic identification.

K&H TeleCenter service requiring ePIN identification

Account-related services:

  •  Modify customer data and account data
  •  Opening K&H retail bank account and modifying bank account packages, including setting up and cancellation of additional life   insurance packages linked to K&H retail bank account
  •  Account balance inquiry                                                                                                                                                             
  •  Account details inquiry
  •  Placing one-off / forward date domestic HUF payment orders without conversion
  •  Placing standing payment orders
  •  Handling VIBER payment orders
  •  Handling payment orders dependent on balance
  •  Handling direct debits by service providers
  •  Fixing and cancelling term deposits, modification of existing deposits in any currency
  •  Internal transfer between own accounts (except FX transfer and HUF transfer with conversion)
  •  Advance notification of cash withdrawal of large HUF, USD, EUR sums
  •  Advance notification of cash withdrawal in currencies other than HUF, USD, EUR regardless of the amount
  •  Handling Mobilinfo orders
  •  Issuing monthly account statements retrospectively
  •  Transaction certifications, copies of documents
  •  Handling general complaints
  •  Apply for, cancel or reduce current account overdraft
  •  Apply for Personal loan, contracting
  •  Apply for Credit Card, contracting
  •  Handling orders related K&H e-bank service and technical help
  •  Declaration / cancellation of the free of charge cash withdrawals (based on 2009th Act LXXXV. Law 36 / A § (4) c )
  •  Reactivate suspended mobil-token authentication method

Bankcard and credit card related services:

  • Stopping of bankcards, credit cards,
  •  Bankcard/credit card activation
  •  Bankcard and credit card information (available balance, spending, etc),
  •  Information on credit card repayments
  •  Handling ATM and POS terminal issues1
  •  Provide information on bankcard related questions
  •  Handling complaints related to bankcards1
  •  Reorder PIN code
  •  Order replacement card
  •  Modify bankcard limits
  •  Modify the branch code / bankcard handover method
  •  Handing not activated bankcards/credit cards
  •  Registration for the 3D Secure Code service
  •  Debit bankcards application

K&H TeleCenter service requiring video identification (real time identification)

 
  • Contracting and Opening K&H retail bank account
 

K&H TeleCenter service requiring identification by control questions

  • Stopping bankcards, credit cards 
  • Application for account packages to K&H retail bank accounts, application for and cancellation of supplementary life insurance packages linked to K&H retail bank accounts
  • Handling K&H TeleCenter service for client with general contract
  • Management of primary accounts (Include and withdraw accounts in and from the K&H TeleCenter)
  • Management of other accounts (Include and withdraw accounts in and from the K&H TeleCenter)
  • Reorder and delivering ePIN code for clients staying abroad
  • Stopping ePIN code
  • Sale of K&H start nest home insurance (K&H start fészek otthonbiztosítás)
  • Joining statement for K&H credit card payment protection insurance
  • Apply for K&H travel insurance service
  • General information about the Bank’s retail products and services
  • Blocking of identification devices
  • Handling of 3D Secure Code service by account and bankcard (co-) holder
  • Mobil-token blocking/deleting

K&H TeleCenter service requiring identification without control questions

  • General information about the Bank’s retail products and services

If you have any further questions, please call K&H TeleCenter (K&H TeleCenter and K&H Corporate Customer Service) at +36 1/20/30/70 3353355 or visit one of our branches where we will be happy to serve you.

Who is it for?

Those who would like to bank by phone – conveniently, quickly and without having to queue.

This material does not constitute an offer; it is intended merely for information. The Bank reserves the right to change the conditions. A detailed description of the product and its terms and conditions can be found in the relevant client contract, in K&H Bank’s General Terms and Conditions, the General Contracting Terms and Conditions for banking services requiring electronic identification, in the announcement on the bank accounts, deposit accounts, term deposits and cash transactions, which can be viewed in our bank branches and on the www.kh.hu website.