service accessibility map

Our service channels activity clients with disabilities
limited mobility  hearing impairments visual impairments blindness
ATM entry partially accessible* fully accessible fully accessible fully accessible
obtaining information fully accessible fully accessible fully accessible fully accessible
administration fully accessible fully accessible fully accessible fully accessible
bank branch entry partially accessible* fully accessible fully accessible fully accessible
obtaining information partially accessible  partially accessible** partially accessible** partially accessible**
administration partially accessible partially accessible** partially accessible** partially accessible**
ebank entry fully accessible fully accessible not accessible not accessible
obtaining information fully accessible fully accessible not accessible not accessible
administration fully accessible fully accessible not accessible not accessible
mobilbank entry fully accessible fully accessible not accessible not accessible
obtaining information fully accessible fully accessible not accessible not accessible
administration fully accessible fully accessible not accessible not accessible
call centre entry fully accessible – fully accessible fully accessible
obtaining information fully accessible – fully accessible fully accessible
administration fully accessible – fully accessible fully accessible
website entry fully accessible fully accessible fully accessible partially accessible****
obtaining information fully accessible partially accessible*** partially accessible*** partially accessible****
administration fully accessible fully accessible partially accessible*** partially accessible****

* location of our accessible bank branches and ATMs: branch locator
** upon request, our employees will assist  with administrative matters and reading out documents to be signed; if a notary public is required, they will come to the branch after making an appointment in advance; if needed, a separate meeting room is available in all branches; 
*** branch and ATM locator with map is not accessible; if necessary, our call centre can help with finding the right branch or ATM; accessible font version is available; our videos are subtitled;
**** certain features of our website can be used with screen reader software.