new Mastercard bankcard – sleek design, wide-ranging functionality
- important information on card replacement
- to-do list related to the new card
- frequently asked questions
K&H Bank is overhauling and streamlining its card portfolio to offer the most advanced services available. To that end, it will replace its Visa and Maestro cards with Mastercard ones in 2021.
Important!
- your card will be replaced automatically in the month of expiry on your current card (e.g. if your bankcard is to expire in August 2022, you will receive a new card in August 2021)
- the new cards will come with all the standard features and services offered by your existing card
- the replacement will be free of charge
the main advantages of Mastercard cards
how is the card renewed, what are your responsibilities?
- you will be notified by e-mail about the replacement of your card
- your new bankcard will be added to your mobile banking app but you will have nothing to do as yet
- your card will be delivered by post to the mailing address you had provided to us
- the letter containing the new card will include the instructions; read them carefully
- activate your card. how?
- digitize your new card, how? If you have an Android phone. If you have an iOS phone.
- once you have activated your card, do not forget to modify your card data at the service providers/websites where your previous card had been registered to enable automatic payments
- with activation, your old card will be automatically cancelled, you will have nothing further to do
- IMPORTANT! Activate your new card as soon as possible! Activation deadline:
- the last day of the expiration month if your previous card is to expire in 2021
- the last day of the month in 2021 that follows the expiration month shown on your card if your previous card is to expire after December 31, 2021
After activation, but no later than at the above dates, your previous card will be automatically terminated, i.e. you will not be able to use it. While you do not need to have it cancelled, we recommend that you destroy it.
how to activate your card?
- In the K&H mobile banking app, click the ‘activate’ button under ‘bankcards’. If you do not have K&H mobilbank, download it now and log in with just a few clicks:
- in K&H e-bank, click the ‘activate’ button under the ‘cards and accounts’ menu item
- you can also activate your card at most ATMs displaying the Mastercard logo when you first make a cash withdrawal or balance inquiry, or modify your PIN. Find the list of K&H ATMs here.
- at any K&H branch
- by calling the K&H TeleCenter at +36 1/20/30/70 335 3355 (you will need your valid ePIN code)
- important! You will not be able to activate your new card with a purchase transaction!
what remains the same?
- the card will work with your existing PIN code. If you are uncertain of your PIN, you may retrieve it digitally using the K&H mobile banking app or K&H e-bank.
- your password and phone number registered for online purchases will continue to work with your new card; you may also check these on electronic channels (K&H mobilbank, K&H e-bank)
- the limits set for your previous card will continue to apply to the new card, although these may be modified at any time in the K&H mobile banking app or K&H e-bank
- if you had insurance tied to your old card previously, it will remain valid with regard to your new card, with unchanged terms and conditions
what changes?
- re-digitize your card with the help of the K&H mobile banking app, allowing you to make contactless payments with your mobile phone or even your smartwatch
download K&H mobilbank to your NFC-enabled Android or iOS phone! - If you make a purchase in a foreign currency with a Mastercard, you may experience some changes in the settlement of the transaction. You will find further details in the Announcement on K&H debit cards for natural persons.
- would you like to know how to manage your cards in K&H mobilbank or K&H e-bank? Click here!
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frequently asked questions
is the card replacement mandatory for all?
As of 2021, Mastercard will become K&H Bank’s exclusive card issuing partner. As a result, all VISA and Maestro cards held by our clients will be replaced over the course of 2021.
can I choose any one of the new card types on offer?
The replacement of old cards follows a fixed logic: the type of the new card sent to you will be based on your old card.
will anything change in how I use my card?
In everyday use there is no difference between the cards. In the same way as before, you may use your card to withdraw cash at ATM’s, pay for online purchases and pay – even contactlessly – at any POS terminal displaying the Mastercard logo.
will my PIN code or any other card setting change?
The new card inherits the characteristics of the legacy card, i.e. the following will remain unchanged: PIN code, limits, internet payment password, insurance tied to the card.
when and how will I receive the new card?
New cards will be delivered to you by post in the second half of the card expiration month, within 20-25 days after we notify you by email or in your account statement. This does not apply to customers with no residential address or an address outside the EU; they will need to pick up their new card in person at any bank branch after 1 February.
what is to be done if I have been notified that my card has been renewed but it is yet to be delivered by mail?
Your new card will be delivered by post within 25 days after notification by e-mail or in your account statement. If this time has elapsed and you have not yet received your new Mastercard, ask our colleagues for help at any of our branches or call the K&H TeleCenter at +36 1/20/30/70 335 3355.
what is the deadline for activating the new card, and how long can I use the old one?
We recommend activation of the new card within a few days upon its receipt. The activation deadline will be the last day of the expiry month if your old card expires in 2021, and the last day of the month in 2021 that follows the expiration month shown on the card if it is to expire after December 31, 2021. After activation, but no later than at the above dates, your previous card will be automatically terminated, i.e. you will not be able to use it. While you do not need to have it cancelled, we recommend that you destroy it. You will find the procedures for card activation in the letter containing the card.
what happens if I do not activate my new card?
If your previous card expires in 2021, it will be terminated on the last day of the expiration month, if it expires after December 31, 2021, it will be terminated on the last day of the month following the expiration month shown on the card. If you fail to activate your new card, you will not have a card suitable for making payments or withdrawals.
what else do I need to do after activating the new card?
Due to the change of the CVC (a three-digit number on the reverse side of the card), you should re-register the card with websites where you have recurring transactions (e.g. Netflix subscription). You will also need to update your card in your mobile wallet / ApplePay, if applicable.
what is to be done if there is a co-card?
The required steps are the same for co-cards as the main card; the notification will be sent to the co-cardholder.
what is to be done if I hold more than one K&H card?
All Maestro and Visa cards will be replaced by December 31, 2021. This change will take place gradually, from month to month, so a cardholder holding more than one K&H card may be affected by this change in different months. You will receive personalized information about deadlines and tasks on a regular basis! Previously issued Mastercard debit cards will not be affected by this change.
when can I digitize my new card, and how can I use it?
Although the digital card will be displayed in your K&H mobile banking app prior to the delivery of your physical card, we recommend that you digitize your new card only after receiving and activating your physical card. Following activation, the card will allow you to make fast, contactless payments.
what is the annual card fee, and how is it charged?
The annual bankcard fee will remain unchanged. The card replacement will be free of charge.
As in the past, the annual fee for the new card will be charged after activation.
will this impact the charges on payments in foreign currency?
If you make a purchase in a foreign currency with a Mastercard, you may experience some changes in the settlement of the transaction. You will find further details in the Announcement on K&H debit cards for natural persons.
how will the fees for frequently used services (domestic HUF transfer, direct debit, domestic cash withdrawal, SMS messages) change?
These fees and conditions are tied to your account package and will remain unchanged.
how is the card renewed, what are your responsibilities?
- you will be notified by e-mail about the replacement of your card
- your new bankcard will be added to your corporate e-bank, K&H mobilbank, Electra and the K&H e-card interface, but you will have nothing to do as yet
- your corporate bankcard will be delivered by mail to the mailing address of your business
- the letter containing the new corporate card will include the instructions; read them carefully
- activate your card! how?
- digitize your new card, how? If you have an Android phone. If you have an iOS-phone.
- once you have activated your card, do not forget to modify your card data at the service providers/websites where your previous card had been registered to enable automatic payments
- with activation, your old card will be automatically cancelled, you will have nothing further to do
- important! Activate your new card as soon as possible! Activation deadline:
- the last day of the expiration month if your previous card is to expire in 2021
- the last day of the month in 2021 that follows the expiration month shown on your card if your previous card is to expire after December 31, 2021
After activation, but no later than at the above dates, your previous card will be automatically terminated, i.e. you will not be able to use it. While you do not need to have it cancelled, we recommend that you destroy it.
how to activate your card?
- In the K&H mobile banking app, click the ‘activate’ button under ‘bankcards’. If you do not have K&H mobilbank, download it now and log in with just a few clicks:
- in K&H e-bank, click the ‘activate’ button under the ‘cards and accounts’ menu item
- you can also activate your card at most ATMs displaying the Mastercard logo when you first make a cash withdrawal or balance inquiry, or modify your PIN. Find the list of K&H ATMs here.
- at any of our bank branches
- by calling the K&H Corporate Line at (06 1/20/30/70) 335 3355 (you will need your valid ePIN code)
- important! You will not be able to activate your new card with a purchase transaction!
what remains the same?
- the card will work with your existing PIN code. If you are uncertain of your PIN, you may retrieve it digitally in K&H corporate e-bank, the mobile banking app or the e-card interface.
- your password and phone number registered for online purchases will continue to work with your new card; you may also check these on electronic channels (K&H mobilbank, K&H e-bank or the e-card interface)
- the limits set for your previous card will continue to apply to the new card, although these may be modified at any time
- if you had insurance tied to your old card previously, it will remain valid with regard to your new card, with unchanged terms and conditions
what changes?
- re-digitize your new card with the help of the K&H mobile banking app, allowing you to make contactless payments using your mobile phone or even your smartwatch
- download K&H mobilbank to your NFC-enabled Android or iOS phone!
- If you make a purchase in a foreign currency with a Mastercard, you may experience some changes in the settlement of the transaction. You will find further details in the Announcement for corporate clients.
- would you like to know how to manage your cards in K&H mobilbank or K&H e-bank? Click here!
| old card | new card |
|---|---|
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frequently asked questions
is the card replacement mandatory for all?
As of 2021, Mastercard will become K&H Bank’s exclusive card issuing partner. As a result, all VISA cards held by our clients will be replaced over the course of 2021. We will also replace all Maestro cards.
can I choose any one of the new card types on offer?
No. The replacement of old cards follows a fixed logic: the type of the new card will match that of the old one.
will anything change in how I use my card?
In everyday use there is no difference between the cards. In the same way as before, you may use your card to withdraw cash at ATM’s, pay for online purchases and pay – even contactlessly – at any POS terminal displaying the Mastercard logo.
will my PIN code or any other card settings change?
The new card inherits the characteristics of the legacy card, i.e. the following will remain unchanged: PIN code, limits, internet payment password, insurance tied to the card.
when and how will I receive the new card?
New cards will be delivered by post in the second half of the card expiration month, within 20-25 days of our notification to you by email or in your account statement. The delivery will be addressed to the corporate account holder's Hungarian notification address registered in the Bank’s system (post office boxes are also accepted) or, in the absence thereof, to its Hungarian head office. If neither of the above addresses is available, the card will be delivered to the bank branch.
what is to be done if I have been notified that my card has been renewed but it is yet to be delivered by mail?
Your new card will be delivered by post within 25 days after notification by email or in your account statement. If this time has elapsed and you have not yet received your new Mastercard, ask our colleagues for help at any of our branches or call the K&H Corporate Line at (06 1/20/30/70) 335 3355.
what is the deadline for activating the new card, and how long can I use the old one?
We recommend activation of the new card within a few days upon its receipt. The activation deadline will be the last day of the expiry month if your old card expires in 2021, and the last day of the month following the expiration month shown on the card if it is to expire after December 31, 2021. After activation, but no later than the above dates, your previous card will be automatically terminated, i.e. you will not be able to use it. While you do not need to have it cancelled, we recommend that you destroy it. You will find the procedures for card activation in the letter containing the card.
what happens if I do not activate my new card?
If your previous card expires in 2021, it will be terminated on the last day of the expiration month, if it expires after December 31, 2021, it will be terminated on the last day of the month following the expiration month shown on the card. If you fail to activate your new card, you will not have a card suitable for making payments or withdrawals.
what else do I need to do after activating the new card?
Due to the change of the CVC (a three-digit number on the reverse side of the card), you should re-register the card with websites where you have recurring transactions (e.g. Netflix subscription). You will also need to update your card in your mobile wallet / ApplePay, if applicable.
what is to be done if there is a co-card?
The required steps are the same for co-cards as the main card; the notification will be sent to the co-cardholder.
what is to be done if I hold more than one K&H card?
All Maestro and Visa cards will be replaced by December 31, 2021. This change will take place gradually, from month to month, so a cardholder holding more than one K&H card may be affected by this change in different months. You will receive personalized information about deadlines and tasks on a regular basis! Previously issued Mastercard debit cards will not be affected by this change.
when can I digitize my new card, and how can I use it?
Although the digital card will be displayed in your K&H mobile banking app prior to the delivery of your physical card, we recommend that you digitize your new card only after receiving and activating your physical card. Following activation, the card will allow you to make fast, contactless payments.
what is the annual card fee, and how is it charged?
The annual bankcard fee will remain unchanged. The card replacement will be free of charge.
As in the past, the annual fee for the new card will be charged after activation. The card replacement does not incur extra costs.
will this impact the charges on payments in foreign currency?
If you make a purchase in a foreign currency with a Mastercard, you may experience some changes in the settlement of the transaction. You will find further details in the Announcement on K&H debit cards for natural persons”.
how will the fees for frequently used services (domestic HUF transfer, direct debit, domestic cash withdrawal, SMS messages) change?
These fees and conditions are tied to your account package and will remain unchanged.
how is the card renewed, what are my responsibilities?
- you will be notified by e-mail about the replacement of your card
- your new card will be added to the mobile banking app but you will have nothing to do as yet
- the card will be delivered by post to the customer-level Hungarian notification address of the legal entity; if no such address is available, the card will be delivered to the registered seat address
- the letter containing the new corporate card will include the instructions; read them carefully
- activate your card! how?
- once you have activated your card, do not forget to modify your card data at the service providers/websites where your previous card had been registered to enable automatic payments
- IMPORTANT! Activate your new card as soon as possible! Activation deadline:
- the last day of the expiration month if your previous card is to expire in 2021
- the last day of the month in 2021 that follows the expiration month shown on your card if your previous card is to expire after December 31, 2021
After activation, but no later than at the above dates, your previous card will be automatically terminated, i.e. you will not be able to use it. While you do not need to have it cancelled, we recommend that you destroy it.
how to activate your card?
Your bankcard is currently inactive. To use it, first activate it following one of the options below:
- if you are signed up for our K&H corporate e-bank or Electra service, persons with disposal rights over the account may activate the bankcard immediately.
- you can also activate the card at most ATMs displaying the Mastercard logo when you make your first cash withdrawal or balance inquiry, or modify your PIN.
- you may ask for card activation at any of our bank branches
- you can also call the K&H Corporate Line at (06 1/20/30/70) 335 3355 (you will need your valid ePIN code)
- Attention! You will not be able to activate your new card with a purchase transaction!
what remains the same?
- the card will work with your existing PIN code. If you are uncertain of your PIN, you may retrieve it digitally using the K&H e-card interface, K&H mobilbank or K&H e-bank
- your password and phone number registered for online purchases will continue to work with your new card; you may also check these on electronic channels (K&H e-card interface, K&H mobilbank or K&H e-bank)
- the limits set for your previous card will continue to apply to the new card, although these may be modified at any time in the K&H mobile banking app or in K&H e-bank
- if you had insurance tied to your old card previously, it will remain valid with regard to your new card, with unchanged terms and conditions
what changes?
- do not forget to register your new card with all the service providers/webshops where your previous card had been registered to make automatic payments
- re-digitize your new card with the help of K&H mobilbank, allowing you to make contactless payments using your mobile phone or even your smartwatch
- have you already digitized your bankcard? Download the K&H mobile banking app to your NFC-enabled Android or iOS phone!
- if you make a purchase in a foreign currency with a Mastercard, you may experience some changes in the settlement of the transaction. You will find further details in the Announcement for corporate clients.
| old card | new card |
|---|---|
|
|
|
|
|
|
|
|
|
|
|
|
frequently asked questions
is the card replacement mandatory for all?
As of 2021, Mastercard will become K&H Bank’s exclusive issuing partner. As a result, all VISA and Maestro cards held by our clients will be replaced over the course of 2021.
can I choose any one of the new card types on offer?
The replacement of old cards follows a fixed logic: the type of the new card will match that of the old one.
will anything change in how I use the card?
In everyday use there is no difference between the cards. In the same way as before, you may use your card to withdraw cash at ATM’s, pay for online purchases and pay – even contactlessly – at any POS terminal displaying the Mastercard logo.
will my PIN code or any other card settings change?
The new card inherits the characteristics of the legacy card, i.e. the following will remain unchanged: PIN code, limits, internet payment password, insurance tied to the card.
when and how will I receive the new card?
The new cards will be delivered by mail in the second half of the expiration month, within 20-25 days of notification.
what is to be done if I have been notified that my card is replaced but it is yet to be delivered by mail?
New cards are delivered by post within 25 days after the notification in your account statement. If this time has elapsed and you have not yet received your new Mastercard, ask our colleagues for help at any of our customer points or call the K&H TeleCenter at (06 1/20/30/70) 335 3355.
what is the deadline for activating the new card, and how long can I use the old one?
We recommend activation of the new card within a few days upon its receipt. The activation deadline will be the last day of the expiry month if your card expires in 2021, and the last day of the month in 2021 that follows the expiration month shown on the card if it is to expire after December 31, 2021. After activation, but no later than at the above dates, your previous card will be automatically terminated, i.e. you will not be able to use it. While you do not need to have it cancelled, we recommend that you destroy it. You find the procedures for card activation in the letter containing the card.
what happens if I do not activate my new card?
If you fail to activate your new card, you will not have a card suitable for making payments or withdrawals.
what else do I need to do after activating the new card?
Due to the change of the CVC (a three-digit number on the reverse side of the card), you should re-register the card with websites where you have recurring transactions (e.g. Netflix subscription). You will also need to update your card in your mobile wallet / ApplePay, if applicable.
what shall I do if I have a number of corporate cards?
All Maestro and Visa cards will be replaced by December 31, 2021. This change will take place gradually, from month to month. If your company holds several corporate cards, it may be affected by this change in different months. You will receive information about deadlines and tasks on a regular basis.
Previous Mastercard debit cards will not be affected by this change.
what are the responsibilities of the company and the cardholder?
While the company will also be notified about card replacements and their scheduling, it has no responsibilities regarding card activation, digitalization or registration on various online platforms (except for the account holder’s own card).
We also notify the cardholding employee about the replacement, and he/she will be responsible for card activation, digitalization or registration on various online platforms (e.g. subscriptions).
is the new card to be activated delivered to the company manager or the cardholder employee?
In the case of corporate bankcards, the new card will be delivered to the account holder legal entity's domestic notification address registered in our systems or, in the absence thereof, to the company's domestic head office. If neither of the above addresses is available, the card will be delivered to the bank branch.
what is the annual card fee, and how is it charged?
The annual bankcard fee will remain unchanged. The card replacement will be free of charge.
As in the past, the annual fee for the new card will be charged after activation.
will the charges on payments in foreign currency be impacted?
If you make a purchase in a foreign currency with a Mastercard, you may experience some changes in the settlement of the transaction. You will find further details in the Announcement for corporate clients.
how will the fees for frequently used services (domestic HUF transfer, direct debit, domestic cash withdrawal, SMS messages) change?
These fees and conditions are tied to your account package and will remain unchanged.
Account management
Debit card services
Purchases in Hungary or abroad with debit or credit card
Cash withdrawal in Hungary
Cash deposit in Hungary
Internet banking and mobile banking services [K&H mobilbank, K&H e-bank]
TeleCenter banking services
SMS services
This modification is in accordance with XIX.2 of K&H’s General Contracting Terms for Debit Bank Card and Credit Card Services:
‘XIX.2. In case of the discontinuation or modification of certain products/services, the Bank is entitled to provide equivalent or higher level products/services to Card Holders or Account Holders instead of the discontinued or modified products/services by unilaterally modifying the contract by way of publishing the modification in the relevant Announcement two (2) months prior to the modification or discontinuation of the products/services.’
If you do not accept the modification, you may terminate your contract in accordance with XIX.3 of the General Contracting Terms for Debit Bank Card and Credit Card Services.
This communication should not to be construed as an offer; its sole purpose is to draw our customers’ attention to the information provided. Details about the products and the related terms and conditions are to be found in the client contract, in the General Contracting Terms and Conditions of Payment and Deposit Services for Business Banking Clients, the General Contracting Terms and Conditions of Debit Bank Card and Credit Card Services, the General Contracting Terms and Conditions of Banking Services with Electronic Identification, as well as K&H’s Terms and Conditions of Business, the Announcement on Debit Bank Cards for natural persons (for retail clients) and the Announcement for Business Banking Clients (for sole traders and businesses) as effective, available on the kh.hu website and in our bank branches.